Everything you need to know about booking, traveling, and managing your trips with VoomNow.
Booking is easy! Simply enter your departure and arrival cities, choose your travel date, and search. Select your preferred bus operator and seat, then proceed to payment. Once confirmed, your ticket will be emailed to you.
No, printing is not required. You can show the digital ticket sent to your email or access it via 'My Bookings' on your phone when boarding. However, keeping a screenshot is recommended in case of network issues.
Seat changes are subject to operator policies and availability. Generally, you cannot change a seat online once booked. You may need to contact our support or the terminal staff at least 2 hours before departure.
We accept all major debit/credit cards (Visa, Mastercard, Verve), bank transfers, and USSD payments via our secure payment partners (Paystack/Flutterwave).
If a trip is cancelled by the operator, you are entitled to a full refund. If you cancel a trip, the refund amount depends on the operator's policy and how early you cancel. Refunds are typically processed to your VoomNow wallet instantly or to your bank account within 3-5 business days.
Travel insurance covers unexpected events like accidents, medical emergencies, or lost luggage during your trip. You can opt-in for insurance coverage for a small fee when booking your ticket.
We recommend arriving at least 30 to 45 minutes before your scheduled departure time to complete check-in and luggage screening procedures.
Still have questions?
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